Privacy Policy
Last Updated: August 18, 2026
At Urbanhome, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or request our TV repair, TV wall mounting, or audio system repair services.
1. Information We Collect
When you contact us or request a service, we may collect information such as:
- Name
- Phone number
- Email address
- Service address
- Details about your TV, audio system, or required service
- Any other information you voluntarily provide to us
We may also automatically collect limited technical information such as your IP address, browser type, device information, and website usage data.
2. How We Use Your Information
We may use the information collected to:
- Respond to your enquiries and service requests
- Schedule technician visits
- Provide TV repair and servicing
- Provide TV wall mounting and installation services
- Provide audio system and home theatre repair services
- Communicate with you regarding your requested service
- Improve our website and customer experience
- Maintain records of service enquiries and appointments
- Send service-related communications when necessary
We do not use your personal information for purposes unrelated to your enquiry or service without an appropriate reason or your consent where required.
3. Phone Calls and WhatsApp
If you contact us by phone or WhatsApp, we may use the information provided during the conversation to understand your service requirements, arrange appointments, provide quotations, and communicate regarding your requested service.
4. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, and provide a better browsing experience.
You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
5. Third-Party Services
Our website may use third-party services such as website analytics, advertising platforms, maps, payment services, hosting services, or communication tools.
These third parties may process information according to their own privacy policies. We recommend reviewing the privacy policies of any third-party services you use through our website.
6. How We Protect Your Information
We take reasonable measures to protect the personal information provided to us against unauthorized access, misuse, alteration, or disclosure.
However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.
7. Sharing of Information
We do not sell or rent your personal information.
We may share necessary information with technicians, service personnel, or trusted service providers when required to fulfil your requested service or operate our website.
We may also disclose information when required by law or when necessary to protect our legal rights or prevent fraud or misuse.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide services, respond to enquiries, maintain business records, comply with legal obligations, or resolve disputes.
9. Your Privacy Rights
Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information.
To make a privacy-related request, please contact us using the details provided below.
10. Children’s Privacy
Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent.
11. External Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites.
We recommend reviewing their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, or legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Business Name: Urbanhome
Address: 29 B Kali Krishna Tagore St, Kolkata 700007
Phone: 8910326163
Email: guptasuman89103@gmail.com
By using this website, you acknowledge that you have read and understood this Privacy Policy.ated spam detection service.